Cancellation policy

1. Right of cancellation

You can cancel your contract declaration within 14 days without giving reasons in text form (eg letter, fax, e-mail) or - if the thing is left to you before the deadline - also by returning the item. The period begins upon receipt of this instruction in text form but not before receipt of the goods by the consignee (in the case of recurring delivery of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information requirements pursuant to Article 246 § 2 in conjunction with § 1 para (1) and (2) of the German Civil Code as well as our obligations pursuant to § 312g (1) sentence 1 BGB in conjunction with Article 246 § 3 of the German Civil Code. The timely dispatch of the revocation or of the goods is sufficient to ensure the revocation period. The revocation must be sent to:

beComm Onlinevertrieb e.K.
Benjamin Haas
Westendstraße 1
78112 St.Georgen in the Black Forest

Phone: +49 (0) 7724 5899801
Fax:     +49 (0) 7724 5899823

2. Cancellation

In the case of an effective cancellation, the services received at both ends must be returned and any benefits (eg interest) taken. If you are unable to return or return the received performance or use (eg advantages of use) in part or not in a deteriorated condition, you must provide us with this information.

For the deterioration of the goods and for drawn uses you have to make a decade of sales, as far as the use or the deterioration is due to a handling of the thing, which goes beyond the examination of the characteristics and the function. "Testing the properties and functioning" means testing and testing the respective goods, as is possible and customary in the store business.

Dispatchable goods are returned at our expense and risk. Non-package items will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the sending of your declaration of revocation or the thing, for us with their receipt.

3. Sample cancellation form

In accordance with Annex 2 to Article 246a (1) (2) (1) (1) and (2) (2) (2) of the German Civil Right
(If you want to revoke the contract, please fill out the following form and return it.)

> DOWNLOAD Cancellation form

4. Exclusion of the right of cancellation

According to § 312 d para. 4 no. 1 BGB, there is no right of cancellation in the case of delivery of goods which are made according to customer specifications or are clearly tailored to the personal requirements or which are not suitable for return due to their nature.
Furthermore, the right of cancellation does not apply to orders from commercial or independent entrepreneurs.

End of cancellation